Guarding your money around the clock.
This information on detection, prevention and resolution helps you avoid account fraud and identity theft.
Civic protects you.
Our first priority is protecting the data and accounts of our members. See the many ways we keep your information safe at all times.
Protect yourself online.
We work hard to keep you safe when you’re doing business with us. We encourage you to protect your accounts and your identity at all times.
Keeping your data private.
At Civic, we are committed to the security of your accounts and data privacy. As part of that effort, you have an important role: knowing the various privacy policies of organizations you do business with, including Civic.
Secure your devices.
At Civic life is digital. As a digital organization, your security is our priority. We are constantly focused on keeping your accounts safe.
Create a secure password.
Your first line of defense is a password. Creating a solid password is the most important security control available to you.
Stay up-to-date on the latest news and information from Civic.
You + Money is ultimate resource for your banking needs.
Chat with Us
(weekdays 8 a.m. to 6 p.m. EST.)
Emaill us at
Call us at
(weekdays 8 a.m. to 6 p.m. EST *)
Call us at
(for credit and debit card questions, 24/7)
To reset your password, you must have already enrolled in online or mobile banking. Click the “forgot my password” link in the top menu navigation and follow the prompts to reset your information. If you have forgotten your user ID or have trouble resetting your information, please contact the Experience Center by calling 1.844.77CIVIC (1.844.772.4842).
If you have never enrolled in online or mobile banking, please select “register” from the top menu navigation and follow the prompts to create your account.
If fraud has occurred on your account, please contact the Experience Center immediately by calling 1.844.772.4842. Representatives will work to resolve your account issues and take any additional steps required to ensure the safety of your information.
If your card has been lost or stolen a replacement can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842. A representative will assist in ordering a replacement card, as well as review your recent account history for fraudulent activity.
If your card has been damaged, lost or stolen - a replacement card can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842.