Recovery Assistance

Get through a financial hardship with Civic Recovery Assistance, to be in good standing with the credit union again.

Recovery assistance with a credit union

When a hardship hits, no one wants the situation to advance toward collections. Even if it does, you should know there may be a way out. In fact, Civic Recovery Assistance was created to work with each member to help restore their good standing with the credit union.

Having bad credit can greatly impact your ability to make purchases, get a job, or even rent an apartment. And if your Civic account is overdue or behind on payments, that status will restrict access to additional Civic benefits and services.

You are not alone. Our qualified Civic Recovery Specialists will work with you on a positive path forward. Once your account becomes active again, you’re considered to be a member in good standing.¹ This means you are not in default on Civic loans and your accounts are not overdrawn. From there we can provide resources designed to help you stay on track.²

A civic member joins a virtual meeting with the Civic Recovery Assistance team for support in overcoming financial hardship.

Recover from a financial hardship

Get back on track with the Civic Recovery Assistance team
Call 844-256-2272 to speak with a Recovery Specialist.

Life is digital

So are these everyday financial tools

A Civic member reaching their financial goals with our helpful budgeting tool.

Make informed decisions from your spending data, credit score and goals

Civic Credit Union app graphic that displays the budgeting tool available to you as a member.

See your big picture with Civic and non-Civic accounts in one place

Graphic of a credit score meter to track progress.

Get up-close and personal with your credit score

Woman checking her Money Market dividends on the Civic Credit Union mobile app.

Money Market Account

This Money Market Account helps you grow your balance faster than a traditional savings account. Access your money whenever — no restrictions.

Open a money market account with $250
Earn 2.08%when you maintain $250 balance or more
Access direct deposits up to 3 days early
Money Market Account can be used as overdraft transfer option

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You know the details matter (and you are in good company)

Here are a few FAQs

Am I being contacted by a third-party collection agency?

No. Our recovery specialists are employees of Civic Credit Union and are based at our headquarters office. The credit union values our members, and we recognize the need to provide a specialized service to those members who have charged-off loans.

Will this item be removed from my credit file?

No. The charged-off account information will remain on your credit report for seven years. However, the account status will be updated to show “Paid Charge-Off” and the balance will be updated to zero. Paying an outstanding charged-off account will help reduce the negative impact on your credit file.

How soon will my credit file be updated?

We report to Equifax, Experian, and TransUnion once the charged-off account has been paid or settled in full. This report is sent once a month, and it is then up to the credit reporting agencies to update the item. Therefore, we suggest that you allow 45 to 90 days for the update to show on your credit file.

Why are you attempting to recover the debt when you have already taken me to court and obtained a judgment?

Even though the courts have awarded the credit union with a judgment in our favor, you are still responsible for payment of the account plus the court fees. Our recovery specialist can work with you to agree on a repayment plan of the account based on your individual circumstances. The recovery specialist has additional repayment options that are not available to you at the court or local branch.

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1 A member in good standing is defined as a member whose Civic accounts are not in charge-off.

2 The advice provided is for informational purposes only. Contact a financial advisor for additional guidance.