The Google Play Store has implemented a requirement for Civic Federal Credit Union, a division of Local Government Federal Credit Union, to allow our members to request the removal of their app accounts and any associated data. This requirement is the latest of many recent compliance updates from Google and Apple regarding user privacy and data safety.

If you would like to request the removal of your app accounts and related data, send a secure email request via online banking. Please type “Remove App Account” in the subject line of your email and provide us with a phone number to reach you. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.

Upon executing this request, Civic will delete all associated data in our digital and Internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your account transaction history will remain in our main system history as long as your accounts are open, but all Internet and Mobile Banking data will be deleted.

If you should have any questions, please call us at 844.772.4842, and we will be happy to assist you.