Civic members,

Over the past several weeks, we completed one of the most important transitions in our history: moving Civic to a fully independent credit union.

This was a complex and significant shift, and we know it has caused challenges for many of you. We anticipated and staffed for high call and in-person volumes; what we have seen is unprecedented. The wait times for service have been unacceptable.

We have teams working around the clock to make sure that every member’s concerns are resolved. We’ve taken immediate action to:

• Reduce wait times on the phone and in branches
• Expedite card activation
• Assist members with activation of app and online access

What matters most: Your accounts remain safe, your money is secure, and Civic is now fully in control of our technology and service delivery. In the long term, this gives us the ability to serve you better, faster, and more directly.

We’re still in the midst of transition, and members can expect service to steadily improve in the weeks ahead.

We appreciate your trust, your patience, and your membership. We’re honored to serve you and excited about what we can deliver.

Sincerely, 
Dwayne Naylor 
President & CEO, Civic Federal Credit Union