Banking just got radically better in North Carolina thanks to Civic — a digital-first Credit Union with a decidedly local focus.
The Civic Inaugural Annual Meeting
The Annual Meeting was held Friday, March 27, 2020. Due to the declaration of a public health emergency and the federal guidance for COVID-19, Civic changed the format of the Annual Meeting to a virtual environment.
For all those that were able to participate, we appreciate you taking time to share in this occasion with us. If you were not able to attend, our 2019 Annual Report is available for your review. Thank you for allowing us to serve you.
SERVING YOU BECAUSE YOU SERVE US.
Our mission is to help improve the lives of members like you, and to invest in the community you work so hard for.
Civic was created in response to changes in your banking needs and to advancements in financial services. With technology that makes it easier for you to access your money, Civic will reach members beyond a branch, more deeply and directly than ever before.
When members like you asked for financial services at their fingertips, we heard them. In response, we built a credit union that makes money management nearly effortless and prioritizes convenience.
At the heart of all we do is our authentic commitment to you, as a Civic member. We know you depend on us to offer products, services and expertise that support your financial success.
Civic is grounded in communities, with social and environmental practices that use financing to do good across the state of North Carolina.
Just like you, we're dedicated to making the world a better place. From our investments in towns, cities and counties, to our environmentally conscious LEED Gold certified headquarters, Civic works to generate positive financial, environmental and social impacts across North Carolina.
More than just a credit union, Civic was built to address your financial needs, support your goals and share your ideas.
Board of Directors
Paul Miller, CCUB
Mr. Miller has been involved in the credit union industry for more than 20 years. Although he is retired, Mr. Miller was previously the Executive Director of the North Carolina State Firefighters’ Association.
Jeanne Erwin, CPA, CGFM, CCUB
Ms. Erwin has worked for the City of Raleigh, Town of Chapel Hill, Durham Public Schools and Office of the State Auditor in positions ranging from Auditor, Accounting Manager/Director and Fiscal Manager. She holds the designation of Certified Public Accountant (CPA), and is a Certified Government Financial Manager® (CGFM®).
Dr. Aaron P. Noble, Ed.D, CCUB
Dr. Noble has been an avid credit union volunteer since 1997. He is currently employed as the Human Resources Director for the City of Burlington.
Ms. Blue is currently employed as the County Manager of Robeson County. Ms. Blue also serves on the Board for the University of North Carolina System.
Ruth Barnes, CCUB, VAP
Ms. Barnes has served local government as the Wake County ABC Board Finance Director. Although she has retired, Ms. Barnes represents members in Carteret County, currently working as a real estate broker.
Mr. Best has served local government in the capacity of City Manager and Assistant City Manager in the City of Falls Church, Virginia along with Guilford County and Orange County, North Carolina. Mr. Best is now retired.
Lin Jones, CPA, CCUB
Mr. Jones is the retired Finance Director of the Town of Garner. He holds the designation of Certified Public Accountant (CPA), is a member of the NC Association of CPAs and the American Institute of CPAs.
"Members come to Civic with their dreams and hopes for the future. Our job is to help them fill in the blank with financial products that meet their needs. This is truly exciting."
Maurice Smith has worked in the credit union industry for 40 years. He earned his Bachelor of Science in Business Administration from the University of North Carolina at Wilmington, and his Juris Doctor from the North Carolina Central University School of Law.
Smith was named executive vice president of Local Government Federal Credit Union (LGFCU) in 1992, and in 2017 was named Chief Executive Officer of both LGFCU and Civic Federal Credit Union. He is the former board chairman of the Credit Union National Association (CUNA), and has volunteered on several other credit union industry boards. Smith calls himself a "credit union geek" and notes that credit union advocacy is his passion. In 2019, he received the African-American Credit Union Coalition’s (AACUC) Pete Crear Lifetime Achievement Award based on his tireless commitment to the credit union industry.
When describing his CEO duties, Smith explained, "I see to it Civic's philosophy and offerings are consistent with members' demands and need for an authentic financial experience. As a Civic advocate, I represent the interests of members with regulators, public policymakers and strategic partners. You can think of me as Civic’s chief cheerleader."
When he's not working, Smith enjoys spending time with his wife of 38 years, his son, daughter and son-in-law.
"We look forward to having you join us at the start of this journey that will mean so much for the hardworking, dedicated people who make up North Carolina's local government community."
A passionate credit union advocate, Dwayne Naylor has worked in the credit union industry for more than 25 years. His focus on the "triple bottom line" — a sustainable enterprise that delivers economic, social and environmental benefits — is what drives the Civic commitment to people, planet and prosperity.
Naylor earned a Global MBA from the Fuqua School of Business at Duke University and a Bachelor of Science from East Carolina University. He is a 2015 graduate of ABA Stonier Graduate School of Banking at the University of Pennsylvania, Wharton. He has earned the Credit Union Development Educator (CUDE) designation and is a Certified Chief Executive.
Naylor has two children, is married to his best friend, and enjoys reading in his spare time.
"Civic is excited to serve those who serve North Carolina. As you work tirelessly to smooth the paths of fellow North Carolinians, Civic is prepared and ready to smooth your financial path. We are here for you!"
Garland Avent is Chief Financial Officer (CFO) of Civic Federal Credit Union. As CFO, Avent is responsible for oversight of the Finance and Accounting functions of Civic. He also participates in the development of the Credit Union's annual financial plan, leads the Asset-Liability Management Committee efforts, and functions as the primary regulatory contact at Civic.
Avent has a Bachelor of Business Administration from North Carolina Central University, is a Certified Public Accountant, Certified Financial Planner®, holds several insurance licenses and previously held five NASD/FINRA licenses.
In his spare time, Avent likes to travel, read and experience new adventures. He resides in Wake Forest with his wife and has three children.
Sherry BearSVP, Operations
"Everything at Civic must be easy to understand and easy to explain. We're trying to take the complications out of banking."
A native North Carolinian, Sherry Bear is a diehard Tarheels fan, "But," she says, "the excitement of watching the Heels is a close second to the excitement I feel about Civic helping our members."
Bear, the senior vice president of operations at Civic, has been in the credit union industry for about 34 years, holds a bachelor's degree in the Science of Industrial Relations and is also a Certified Public Accountant.
Asked about the operations side of Civic, Bear says, "Our staff is enthusiastic about developing products and services that will benefit members in their everyday lives. And we support the backbone of the organization to make sure transactions flow timely and error free."
When not working, Bear enjoys reading and traveling with her husband.
Neal ChaloupkaSVP, Lending
"We have the ability to build exactly what the members have asked for."
As the senior vice president of lending, Neal Chaloupka says his team's focus has been to develop great financial products for consumers, businesses and nonprofits.
"All our products are designed to maximize value for our members. In particular, Civic offers complete small business services for members who have been overlooked or underserved."
Chaloupka notes that Civic is a unique Credit Union built to meet the needs of members who want a digital-first experience.
"Members never need to go into a branch, but our help is just a phone call, a chat session, or an email away. We support members based on what they need."
A financial services professional for more than 25 years, Chaloupka has an undergraduate degree in finance from the University of Wisconsin at Milwaukee and earned his master's degree from Nova Southeastern University.
He is married and enjoys traveling in his free time.
Lamar HeywardSVP, Marketing
"The vibe at Civic is like nothing I've felt before. The response from our members, the commitment of our staff and the possibilities that greet us every day — it all just inspires me."
Lamar Heyward has more than 25 years' experience in marketing, 15 of which have been in the credit union industry. He says his background in marketing, innovation and strategy culminate in his role at the helm of the Marketing Department at Civic.
Heyward says his participation in the highly-regarded Filene i3 program for innovation has helped him develop many of the marketing themes behind Civic.
"The i3 program is a framework for thinking, for forming those 'what if' ideas that seem almost inconceivable — and then trying to work them through to implementation."
Heyward notes that his daily motivation kicks up a few notches when he and his team define ideas that will help Civic members.
"We built a Credit Union with products and services that members labeled as 'needs,' 'wants' and 'love-to-haves.' As former NFL coach Jimmie Johnson says, 'The difference between ordinary and extraordinary is that little extra.'"
A veteran of the United States Air Force, Heyward earned his Bachelor of Arts in Communications with an emphasis on digital media from North Carolina State University.
Heyward enjoys spending time with his family.
Terry W. Phelps Jr.SVP, Managed Information Systems
"Caring for our members' data is something we take very seriously."
Terry Phelps has more than 25 years' professional experience in Information Technology and Security, and also served seven years' active duty in the United States Army. He is a graduate of the UNC School of Government Certified Government Chief Information Officer Certification Program (CGCIO) and the UNC Executive Development Institute. In addition, Phelps holds a Master Certificate in Information Security Management and Assurance from Villanova University, and a Credit Union Enterprise Risk Management Expert (CUERME) designation from Credit Union National Association (CUNA) Risk Management Institute.
Phelps is excited about the possibilities at Civic, especially the "R & R" — rewards and rates. But what gets him up in the morning?
"I'm motivated by my team every day. They truly want to build something great to help our members succeed. Their passion and dedication aren’t always noted because they work behind the scenes, but they’re inspiring."
Phelps has one son and is married. When not working, he enjoys traveling, cooking and spending time with his family and “very human” pit bull, Bailey.
Michael SpinkSVP, Research & Development
"People want, and need, Civic. And we're building it with them."
As the Senior Vice President of Research and Development, Michael Spink sees things differently than many other people.
Ask Spink about his job and the South Jersey native will tell you, "I connect things. People, systems, information, observations, organizations. And I look for things — to better identify problems, find answers to new and old questions, and to harness the power of collaboration and the value to the end user."
Employed in the credit union industry for 15 years, Spink says what he loves about Civic is the technology and the Credit Union’s approach, which mirror the industry's commitment to "people, not profit." Spink says that philosophy gets him out of bed in the morning — and early.
With an Associate degree in Journalism from Burlington County College, a bachelor's degree in Communications/Public Relations from Rowan University, and a Graduate Certificate in Strategic Foresight from the University of Houston, Spink says he loves learning and is ever curious.
When he's not working, you'll find Spink spending time with his wife and daughters or perhaps hiking or camping — or just pursuing the latest object of his curiosity.
Pete VanGraafeilandSVP, Member Services
"The entire Civic staff, as well as our members, are all part of an initiative to trailblaze the future of financial services."
As a 20-year veteran of the credit union industry, Pete VanGraafeiland received his undergraduate degree in Business Administration with a management concentration from Elon University, and earned a master's degree in Corporate Finance from Campbell University. He is also a Credit Union Certified Executive.
VanGraafeiland says the member services team, "has the privilege of interacting and assisting our members with any of their financial needs."
VanGraafeiland is married and has three young sons. He enjoys playing tennis and golf, and spending time with his family.