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Make a payment

This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.

Device instruction type

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.

Civic app screen that list the accounts and balances.

2. Select ‘Transfer’

In the menu navigation at the bottom of your screen, tap "Transfer."

Civic app screen that highlights the selection of transfer.

3. Select ‘Make a Transfer’

This will direct you to the next page, to enter the payment information.

Civic app screen that highlights the selection of make a transfer.

4. Select ‘From Account’

Choose the account from which the money will be withdrawn. All accounts eligible for making payments will be listed. You will see any Civic deposit accounts, lines of credit or any external accounts you may have set up.

Civic app screen that highlights the selection of an account.

5. Select ‘To Account’

Choose the account to which the money will be deposited. All accounts eligible for moving money to will be listed. You will see any deposit accounts, Civic credit cards, loans, or any external accounts you may have set up.

Civic app screen that highlights the selection of an account.

6. Select ‘Payment Type’

Civic app screen that highlights the selection of payment type.

7. Select which type of payment you want to make

From here you can choose amount due, payoff, or select "Other" to input a custom amount.

Civic app screen that highlights the selection of payment type.

8. Select ‘Date’

Choose a date to initiate the transfer. It can be same day or a future date.

You can enter a description of the payment in the Memo field. For example, “Car payment.”

Civic app screen showing calendar date selection for payment.

9. Select ‘Review Transfer’

Once you have entered all required fields, review the information you are about to submit.

Civic app screen showing payment review details.

10. Select ‘Submit Transfer’

After ensuring all the transfer information is correct, select "Submit Transfer."

Civic app screen showing payment review details.

11. View confirmation screen

After submitting, you will see a message that your payment was successfully completed or scheduled.

Civic app screen that confirms a successful payment.

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.

Civic online banking dashboard showing accounts.

2. Navigate to ‘Transfers & Payments’

From the drop-down menu, select "Transfer Money" to view the Transfers screen.

Civic app screen that highlights the selection of transfer money.

3. Begin transfer

This page lets you make a transfer, review scheduled transfers and past activity, and make external account transfers. 

Civic online banking transfers and payments screen.

4. Select ‘From Account’

Choose the account from which the money will be withdrawn. All accounts eligible for making payments will be listed. You will see any Civic deposit accounts, lines of credit or external accounts you may have set up.

Civic online banking make a payment highlighting account selection.

5. Select ‘To Account’

Choose the account to which the money will be deposited. All accounts eligible for moving money will be listed. You will see any Civic deposit accounts, Civic credit cards, loans, or external accounts you may have set up.

Civic online banking make a payment selecting to account.

6. Select ‘Payment type’

From here you can choose amount due, payoff, or select "Other" to input a custom amount.

Civic online banking make a payment screen showing payment type highlighted.

7. Select ‘Date’

Choose a date to initiate the payment. It can be same day or a future date.

You can enter a description of the payment in the Memo field. For example, “Car payment.”

Civic online banking make a payment screen showing date of payment highlighted.

8. Select ‘Review Transfer’

Once you have entered all required fields, review the information you are about to submit.

Civic online banking make a payment screen showing review details screen.

9. Submit

After ensuring all the transfer information is correct, select "Submit Transfer."

Civic online banking make a payment screen showing review details screen.

10. View confirmation screen

After submitting, you will see a message that your payment was successfully completed or scheduled.

Civic online banking screen that shows the confirmation of the transfer.

CONGRATS!

That's all for this lesson. Keep up the momentum!