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Add cash with barcode

This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.

1. Log in to the Civic app

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.

Civic app screen that list the accounts and balances.

2. Tap 'More'

In the menu at the bottom of your screen, tap More.

Civic app screen that highlights the selection of more.

3. Tap 'Transfers & Payments'

This will open a dropdown menu with more choices. Tap Add Cash with Barcode. 

Civic app screen after clicking more, transfers and payments dropped down.

4. Select 'Find locations'

This screen will get you started on the quick and easy steps to load cash.

Civic app screen showing the steps for loading cash with a barcode.

5. Enable location

Enabling location services will allow you to find cash locations near you. Location services are required to complete a barcode transaction.

Civic app screen showing a pop-up to enable location services.

6. Select a location

You can search for a location, or select one from the map or list.

Civic app screen showing a map of locations to choose to load cash.

7. Confirm store details, get directions if needed

You can select the Get directions button to open your maps app. Then, return to the Civic app to select the account you want to add cash to.

Civic app screen showing the store details of the selected location.

8. Select your account

Choose which account you would like to add the cash to. Then select Generate your barcode.

Civic app screen showing accounts to select where to load the cash.

9. Activate your barcode

Be sure you are at or near the location before activation. Your barcode is active for 15 minutes once it's activated.

Civic app screen showing the inactive barcode state.

10. Tell the cashier the amount you wish to add, and show the barcode

After confirming the amount, the cashier will scan the barcode, and you hand them the cash.

Civic app screen showing active barcode ready to scan.

11. Confirmation

You did it! This screen shows you all the details of the transaction. Take a screenshot to save for your records.

Civic app screen showing confirmation details from the successful transaction.

CONGRATS!

That's all for this lesson. Keep up the momentum!