Impacted by COVID-19? We Will Help. learn more

 

WE WILL HELP

Our teams are working hard to maintain consistent banking services for you without interruption as you navigate through and beyond this health crisis.

If you need to speak to someone about your unique situation, contact us at 844 77CIVIC. Our representatives are available Monday through Friday 8 am - 6 pm. If you would like to make an appointment, please email memberservices@civicfcu.org with your name, contact information and desired time. One of our representatives will reach out to you.

We are currently operating at full service and will share any updates, should that status change. With a priority focus on the health and safety of our colleagues, members and their families, we have taken steps to help you get to  resources faster, when and where you need them.

To give you easier access to money, the following account updates are available to ALL of our members, effective immediately.

We Have Emergency Loans

If you have a short or long term need for lending while you wait for additional assistance, contact us immediately. Our team is standing by with solutions to help you get what you need during this time.

We Have Increased ATM and Digital Deposit Limits

We have increased your limits to ensure access to cash, should you need it for an emergency. Please continue to protect your PIN and exercise existing safety precautions when using an ATM. And, remember, you can use any ATM nationwide, and we will refund all fees.

For our Digital Deposits, we can now accommodate larger amounts. Details for limits are within the mobile app or online banking. If you have a deposit need that exceeds this amount, please contact us immediately to discuss your specific situation.

We Are Waiving Fees

If you have money in a Civic Choice Certificate and need emergency access, contact the Experience Center. We are currently waiving any early withdrawal penalties for our members impacted by these current events.

We Are Your Online Credit Union

We are a full-service digital Credit Union. Our products and services are accessible online or with our mobile app. If you need additional assistance, please reach out to our Experience Center.

How can we help?

Call Us

Online

Mobile

Need a loan?

Making a loan payment?

Need free financial advice?

   
Transfer money to another institution?

Depositing a check?    

Opening additional deposit accounts?

Paying bills?


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We are committed to serving you. If you have a situation and do not see a solution, please contact us immediately via our toll-free number 844 77CIVIC or send an email to feedback@civicfcu.org. Our goal is to make sure all local government employees and their families have access to resources at this time.

Thank you for your patience and confidence in Civic as your financial services partner.